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Customer Account
The SYMBOLS Customer Accounts module is a real time
on-line deposits and withdrawals system that manages
all types of current and saving accounts. The system
has the capacity to manage the customer accounting activities
of any financial institution. It provides the much needed
customer-consolidated position online for quick decision-making.
A comprehensive history of customer activities is kept
for as long as is required.
The Customer Accounts system is fully parameterised
and users can fully determine and define the behaviour
that each individual product will exhibit, what are
the minimum and maximum balances, how is credit and
debit interest calculated and applied, what are the
business rules that must be fulfilled before accrued
interest can be capitalised and much more. This allows
you to easily evolve your products as the needs and
expectations of your customers increase, without extensive
and time consuming customisations and software re-writes.
The system also interfaces directly with the other
modules in the SYMBOLS system, so a customers account
can be automatically debited when a stock purchase is
made on bahalf of the customer in the stockbroking module,
and the same account can be used to repay, by standing
order, a loan account in the Credit Management system.
The Customer Service Delivery products also allow you
to easily provide Internet Banking, Telephone Banking
and Mobile Banking based products and services to your
customers.
Features include...
- Multi currency capability
- Transaction codes mapped to specific account types
- Flexible credit interest, debit interest, COT and
charges rates management
- Ability to decide which balance to used for interest
calculation
- Ability to pay interest based on minimum balance
on account
- Interest calculation can be based on number of
withdrawals if so desired
- Interest payment can be based on number of withdrawals
if so desired
- Ability to exclude accounts of a particular status
from certain activities and processes
- Clearing house operations
- Overdraft management
- Lien/Limit on accounts
- Parameter driven enquiry / reporting
The Customer Accounts system also caters for clearing
house operations and on-line inter-bank and inter-branch
clearing of cheques and other financial instruments.
The status of cheques are monitored and accounts are
credited as at when due if these instruments are not
returned unpaid.
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