The Symbols I.V.R.S. customer
service system enables you to provide business information
to and to receive data and business requests from your
customers and to units within your organisation whenever
and wherever they need it. Information is transferred
in several ways...
Symbols Interactive Voice Response (I.V.R.S) Web
This system can be deployed on the internet or on an
intranet to distribute information wherever it is needed.
The system can interface to your current business applications
to provide your customers with the current status of
their accounts and transactions, over the internet,
for example. The ability to interface with existing
applications provides you with a cost effective way
of improving the delivery of high quality service to
your customers and ensures that your customers are also
always up to date on the status of their relationship
with you.
Symbols Interactive Voice Response (I.V.R.S)
Symbols I.V.R.S. uses touch-tone phones as a medium for
transferring data, while the types of data that can
be distributed are more limited that those available
in the Symbols Web system, you are able to link provide
business information to your customers using the network
most likely to reach your customers wherever they are
in the world, the public telephone network. Symbols
I.V.R.S. provides you with customisable voice prompts
to meet your requirements and data entry using the phone
keypad can easily be validated for correctness using
rules that you define.
Symbols Interactive Voice Response (I.V.R.S) PC
Symbols I.V.R.S. PC provides much the same capabilities as the Symbols
I.V.R.S. Web system but over secure dial-up lines. This means that the
types of data which can be distributed can be expanded because of
improved and enhanced security features including a high level of data
encryption and security.
Symbols Interactive Voice Response (I.V.R.S) SMS
With the advent of mobile telephony and the boom in
text and multimedia messaging using handheld devices,
Procomm now also provides you with the ability to distribute
information using this medium. Business information
can be requested be sending messages which are interpreted
by the system, processed and results generated over
the same medium if required.
The data which is transferred and the business processes
which can be initiated by these modules is determined
by you and all processes are audited. Together these
modules provide you with the ability to reach your customers
and be reached by them wherever they are in the world.
An added business advantage and an additional incentive
in retaining your customers.
Our other services
We also offer a wide range of services including consulting,
outsourcing, software and web site design and development,
training and other support services which can be integrated
with our product offerings to give you the total solution
you require.
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